Shipment Cancellation/ Date & Order Change Deadlines

Here at Wild Pastures, we aim to be as flexible as possible with your delivery dates. In order to maintain the optimum arrival time for the safety and efficiency of your delivery, we utilize several methods of delivery and several carriers. Because of this, last minute cancels or changes to a live order cannot be guaranteed, so it is really important to manage the orders before they process, if at all possible.

*Effective June 13, 2024, our billing will change to the Thursday before your scheduled shipping week. We appreciate your patience with this change. Do keep in mind that this may affect your billing times, so please take note of the changes in deadlines outlined below.

Early Processing: Charged the Thursday before your scheduled shipping week ( last day to make changes is the Wednesday before).

Here's how you can adjust your delivery date before your processing date:

Log in at https://wildpastures.com/login
Navigate to "My Account."
On the left side of the screen, click on "Your Box" – this is where you can manage the frequency and dates for your delivery.
Select the "Change Shipment" option in blue, and you'll see options for the next couple of months.
Be sure to hit the "Save Changes" button after choosing your preferred date.

For orders that are already live, any changes or cancellations need to be processed through Wild Pastures support at support@wildpastures.com. Please keep in mind that refunds can only be issued if we catch the order before shipment. Local delivery cancellations will be handled on a case-by-case basis. PLEASE DO NOT, OR ASK OUR TEAM TO, RESCHEDULE DELIVERIES WITH THE CARRIERS ( UPS, FEDEX, GLS, or On Trac). This essentially waives their responsibility and Wild Pastures cannot be responsible for this change. This is done at the customers' risk.

We hope this information helps you manage your deliveries more conveniently. If you have any further questions or need assistance, don't hesitate to reach out to our friendly support team. We're here to make things as smooth as possible for you! 😊📦